FAQ — Sorry I’m Sleeping
Orders & Changes
Can I still change my order? You can cancel your order as long as it has not yet been shipped. Then simply place a new order with the correct details.
You can cancel here
Dispatch
Where do you ship to? We ship worldwide.
How long does shipping take?
- Netherlands: 2–4 working days
- Europe: 2–5 working days
- Outside Europe: approximately 7 working days
What are the shipping costs?
| Destination | Costs |
| Netherlands | €5,95 |
| Belgium | €7,95 |
| Rest of Europe | €9,95 – €14,95 |
| UK | €19,95 |
| USA | €24,95 |
| Australia & New Zealand | €29,95 |
| Rest of the world | €34,95 |
My package is lost / shows as delivered but I have not received anything. Contact us at support@sorryimsleeping.com, and we will look for a solution together.
Return & Exchange
What is the return period? You have 14 days of receipt to return your order. Items must be unworn, unwashed, and undamaged, in the original packaging, and with all labels still attached.
Can I exchange an item? Unfortunately, exchanges are not possible at this time.
How do I return my order?
For EU orders: You can easily register your return via our system.
For orders outside the EU: You can still register your return through our system, but please note that you'll need to arrange and purchase your own return shipping label via a local courier. Once your return is registered, we'll provide the return address details.
When and how will I get my money back? Once we have received your return, processing takes 7 to 10 working days. After the refund has been issued, the amount is usually in your account within 1 to 5 working days (depending on your bank or payment method).
Drops
What is a drop? A drop is a small, exclusive collection of items that goes live from time to time.
When is the next drop? We don't have a date for that yet — stay tuned!
How do I stay informed about new drops and restocks? Sign up for the SIS Club and be the first to receive an email as soon as a new drop or restock goes live.
Sizes & Fit
What sizes do you offer? XS, S, M, L, XL
Which size should I choose? Many items run slightly small. In doubt? Then take a size up. On every product page, you will also find an advice video that helps you choose the right size.
Payment
Which payment methods do you accept? PayPal, credit card, and iDEAL.
In which currency do I pay? You pay in euros (EUR).
Complaints
What can I do if my item arrives damaged or defective? Send an email to support@sorryimsleeping.com, and we will help you as soon as possible.
Other
What does SIS stand for? Read our story
How can I reach you? You can reach us via support@sorryimsleeping.com
